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All my tabs have stop working...!

9 years 10 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY
Tabs do not open anymore when clicked in JS 4.0.5 - The problem is whit all the tabs.

RESULT
Nothing happens. URL changes but nothing happens and it's not my cache cause I cleared it and tested all my browser, same problem...

EXPECTED RESULT
Tab opens showing contents

BROWSER
All

9 years 10 months ago
Licenses:

Hi, Benoit.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: marinmarketing.ca
And you request support for: yorkregionartscouncil.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Expired

Hi already tried to change domain in the backend with no luck...

Marinmarketing.ca was the initial development domain and JomSocial will NEVER be used on that domain, it's a agency website...

You know has the development start you don't always have access to the clients domain so you need to start somewhere...

I understand your doing your job here but I am loosing valuable time here because I can't change domain supported myself in my account...Need to find a better way to manage licence...

Tks

9 years 10 months ago
Licenses:

Hi, Benoit.

Your supported domain is already changed.
You see, license for support should be assigned to certain domain... in other case you may have one domain (e.g your company) and ask us to support many other domains. this is a rich field for support abuse.

But lets move to your issue.

The only difference in code is that order of loaded js scripts has changed a bit... but they are the same files.

I assign developer to this thread to take a look.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Expired

Hey thanks for the head up on that...Just to let you know that the site is live now > www.yorkregionartscouncil.com/ but still has the tab issue, hope you guys can quickly figure it out...

Thanks for the help...

Ben

9 years 10 months ago
Licenses:
JomSocial Expired

Just to let you know that I have upgraded to 4.0.7 using iJoomla Installer utility...

Ben

9 years 10 months ago
Licenses:

Hi Ben,

please turn off Reset SEF Base plugin. that plugin make some javascript not works.

Regards

9 years 10 months ago
Licenses:
JomSocial Expired

Well yeah but this create a all new set of problems, I need that plugin, it's vital...Any other suggestion...?

I have notice that the same installation work well on our servers, do you think the problem could be originated from the client server...?

If so, where do I start to find the problem...?

The client tell's me is server is a virtual server, running CENTOS 6.5., WHM/Cpanel.

Tks

9 years 10 months ago
Licenses:

Hi Ben,

seem that plugin belong to arkeditor component, could you please asking to them regarding this issue? maybe they have some clue about it. Because I dont know about that plugin and component code flow and functionality.

Regards

The following user(s) said Thank You: Benoit
9 years 10 months ago
Licenses:
JomSocial Expired

Ok I will do that, thanks...!

Moderators: Piotr Garasiński
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