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recaptcha doesn't work properly

10 years 1 week ago
  • Frank's Avatar
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ISSUE SUMMARY:
I currently use Jomscial 4.0.5 in combination with the template socialize 2.0 and have issues with the recaptcha. I registered and pasted the correct keys into the jomsocial config, but when a user tries to Register he gets only the following Picture (see attachment) - so nothing to enter and when he clicks to Register an error message will be displayed.

Currently recaptcha is disabled! For testing and Fixing you have to enable this before!


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

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10 years 1 week ago
  • Dimas's Avatar
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Hi Frank,

Can you check again your backend access, please? currently I cant access it




Have you read this doc documentation.jomsocial.com/wiki/Enabling_ReCaptcha ??

thank you

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10 years 1 week ago
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now you should be able to login

10 years 1 week ago
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Hi Frank,

I can login now thank you, but I cant check the Joomla global configuration, can you give me access for super user, please?

thank you

10 years 1 week ago
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Hi,
changed the rights - please try again

10 years 6 days ago
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Thank you its working now, but FTP is not working, can you check again? also please make sure you use www.travacom.de/ instead of travacom.de , because if you use non-www site, the capctha will be broken

10 years 6 days ago
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Hi Dimas,
I changed the htcaccess file to ensure, that it will be www.travacom.de . Sometimes it works and sometimes not.

FTP should work

Currently recaptcha is disabled - for testing/fixing you have to enable this before

10 years 4 days ago
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I am sorry the FTP still not working fine for me, or can you try to install extplorer on your Joomla? or its ok if I install it?

10 years 3 days ago
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FTP works fine - I also tested it

10 years 3 days ago
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hi Frank,

Thank you, its working now..
May I know the noCaptcha configuration, please?

thank you

10 years 3 days ago
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Hi Dimas,
may be there is a missunderstanding. You are asking for the nocaptcha config - this is already configured within Jomsocial config and you already enabled it. What you are asking for in detail?

I tested this over the weekend again and figured out, that it is working fine with Firefox but not with IE

10 years 3 days ago
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Hi Frank,

the noCaptcha issue, that because the error said:
The response parameter is missing

but I confirmed the parameter is there. seem the issue from suhosin configuration at server side. could you please turn off it in temporary. and try using noCaptcha again. let me know the result.

Regards

10 years 3 days ago
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Hi,
I turned it off and now it works. But is this the solution? With turning off, the security is decreased. Is there not an alternativ solution available?

Kind Regards

Frank

10 years 3 days ago
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Hi Frank,

you need to contact your server support about this issue.
suhosin has a lot of configuration, server support will tell you what configuration need to be done for suhosin.

Regards

Moderators: Piotr Garasiński
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