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avatars aren't visible in some area's

9 years 3 weeks ago
  • pedro's Avatar
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After the last update avatars aren't showing in some area's. Looks like that the image url is refering to a wrong map. It happens only at a jomsocial profiel page. Other pages the avatar is visible in socialize toolbar.

See image.


Attachment 2015-04-13_1117.png not found

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9 years 3 weeks ago
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Hi, Pedro.

Issue was caused by too small image in avatar. It was small rectangle where it should be rather square. I uploaded new image and now avatar is displayed fine: prntscr.com/6t6c0w

Please, change it to image that will fit you but big enough to crop it to square.

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9 years 3 weeks ago
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Thanks for testing but.. here is the image you uploaded not visible. Also all other profile images aren't visible only on the profile page. Other pages the are visible in the socialize toolbar. I don't thinks it is a image size issue.

Link to image is refering to a wrong location. See:

Attachment 2015-04-13_1326.png not found

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9 years 3 weeks ago
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It happens only at these kind of url's: ondernemer24.nl/16028-peter-drewes/profile

at ondernemer24.nl/profile everything is ok.

9 years 3 weeks ago
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Hi, Pedro.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 3 weeks ago
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Hi Pedro,

Peter's large avatar is missing, I am not sure why, but I suggest Peter re-upload his avatar.

thank you

9 years 3 weeks ago
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Of course we tried this.... Did you read this topic? ALL avatars on are missing on a certain page. See my contributions here above.

9 years 3 weeks ago
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Hi Pedro,

I see, I know the root of this issue, well, can you provide me the FTP access, please? I will fix it.

thank you

9 years 3 weeks ago
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Thank you very much!

I added FTP in the first topic. What is the problem?

9 years 2 weeks ago
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Hi pedro,

Please check again, i just fix this.. this issue caused by the path of avatar, your server can't get the site url path for large avatar, so I tried with additional help, and works :)

thank you

9 years 2 weeks ago
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Hi Dimas,

Yes.. Thank you very much. It never happened before.. I thought maybe a complete re-install would fix it?

What exactly did you do to fix it? Is the problem also fixed when i update jomsocial in future? Thanks!

9 years 2 weeks ago
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I suggest you dont re-install it, this issue only happens on your server, I am not sure why.. so the solution i edit this file components/com_community/libraries/user.php on line 665 I added this code "JUri::root()."

9 years 2 weeks ago
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Thanks, I know what to do if it happens ever again.

9 years 2 weeks ago
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youre welcome :)

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