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issues with the registration forms offered by Jomsocial component

11 years 6 months ago
Licenses:
JomSocial Expired

Hello again,

I am having some serious issues with the registration forms offered by Jomsocial component. The users who are trying to register via the Jomsocial component are not getting the activation mails. So they are totally unable to get in to the site.

To tackle this issue i have tried to use the joomla default registration . With that users are able to login into accounts but now they are able to use the jomsocial features. So i am having these weired issues and i want your help to resolve these issues asap.

It will be very kind of you if you can send me some troubleshooting steps so that i can resolve these issues.

Thanks

11 years 6 months ago
Licenses:

Hi, Koderius.

Oh! You're using OUTDATED and UNSUPPORTED version of JomSocial 3.1.1 (released 10 December 2013)
Please, upgrade to most recent version -> JomSocial 4.0.2.

Please, read our Support Policy: www.jomsocial.com/support ("Outdated versions")

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 6 months ago
Licenses:
JomSocial Expired

but i upgraded through the automatic update just last week.

anyways - if i will update will it override my settings?!

thanks

11 years 6 months ago
Licenses:

Hi.

I've checked your supported domain - it was 3.1.1... Do safe copy before upgrade.
Only some settings may be overrided as they ware deprecate from old version e.g Event thumb replaced by date thumb.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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