Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Members do receive same notification email 10 times and more

11 years 7 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
Our members do receive duplicates of notification emails. The members even report that they have received the same notification email 10 times and more. This seems limited to notification emails about recent group activities.

STEPS TO REPLICATE:
1 Group activity, such as members post something, group admins make announcement etc.
2 Group members receive 10 and more email notifications about this single activitiy.
3
4
5
RESULT .... spamming of members with duplicates of notification emails
EXPECTED RESULT ... that members are sent 1 notification about 1 activity
BROWSER Firefox, Internet Explorer, Chrome

Attachments:
11 years 7 months ago
Licenses:

Hi, Randolph.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

Michal,

this is a destructive bug (or whatever) !!! It's killing our community.

After receiving hundreds of emails per day, our members now have informed us that they have started to block notification emails sent by our community.

It's terrible! Not even disabling of notification emails in privacy settings helps. Jomsocial simply disrespects it, and continues to spread notification emails ... over and over again.

Pleasssse help!

11 years 7 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

things are escalating quickly. Please, is there a way to temporarily disable email notifications for the whole community?
As said, disabling email notifications in privacy settings does not work. Jomsocial disrespects it and keeps on spreading duplicates of emails.

SOS !!!
have already tried this suggestion:
www.jomsocial.com/forum/profile-universa...-email-notifications

No effect at all ...

11 years 7 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

found out that the issue appears when sending through smtp.

After change to php mail, it seems that everything works the way it should.

Thanks for your support

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved