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11 years 7 months ago
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Greetings,
I just upgraded to the new version of JomSocial and all looks very nice, but I have one question at this point. When you go to a group or member profile page, where is the button that changes the background image? Please see the attached screen shot. In this image I have indicated what I think is the button I am looking for. If this is the button to change the background image, why is mine not working?

Thanks,

David

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11 years 7 months ago
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Hi, David.

Your issue is caused by your current template.
Please, do a test. Switch current template to Joomla! default one - protostar.
And check if issue persists: prntscr.com/6fvtqe

Please, contact with template developer and report that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • David's Avatar
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  • David
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JomSocial Active Publisher Active AdAgency Expired Socialize Expired

Michal,
i did just as you suggested and changed my template to a Joomla default template and the issue still continues. What can we do from here. When I got the notice that JomSocial 4 was ready for release, it also said that all bugs have been fixed. I don't know enough about all this to know why this is happeneing, but I can tell you I followed the installation instructions to a T. Please look into this and do what you can to get this fixed. This is a live site.

Thanks,

DAvid

11 years 7 months ago
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Hi, David.

I've made screencast for you showing that when template is switched to Joomla! default one - changing cover works. So issue is caused by template.

screencast-o-matic.com/watch/coeIj9eKa

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • David's Avatar
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  • David
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  • Posts: 154
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Licenses:
JomSocial Active Publisher Active AdAgency Expired Socialize Expired

Michal,
I am sorry to tell you but when I click on this link, it tells me that this screen cast does not exist or has been deleted. Can we please get this resolved.

Thanks,

David

11 years 7 months ago
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Hi, David.

I'm sorry.. please, go here: www.youtube.com/watch?v=1S-NDWkBVzE (this is non-public video).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • David's Avatar
    Topic Author
  • David
  • Offline
  • Junior Boarder
  • Posts: 154
  • Thank you received: 0
Licenses:
JomSocial Active Publisher Active AdAgency Expired Socialize Expired

Michal,
Thank you for looking at this so closely and I do appreciate all your efforts in this. I watched the video and what you did is exactly what I did as well and we are both getting the same outcome. So it looks like the issue is with the JoomlaShine Template that I am using as I believe you were trying to tell me. This may in fact be the same problem I am having with the other issues as well. So at this point, what are my options? I will assume the only thing I can do is contact JoomlaShine and ask them to look into this, or find a template that will work. Correct?

Thansk,

David

11 years 7 months ago
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HI, David.

Yes, you're right. Please, contact with JoomlaShine Template developers, report all your issues to them, you may also show my video.
They should investigate this issue and provide a solution...
Please, ask them to contact us directly if they will need some help from our side.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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