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Verification email after registration done't reach user

11 years 4 months ago
Licenses:
JomSocial Expired

Hi,

i have had some people already registered. out of 10, 6 didn't receive the verification email at all. the also looked at their junkbox or spam box.

Please advise.

11 years 4 months ago
Licenses:

Hi, Galia.

Does any other emails are sent from your site?
Please check if PHPmailer function work properly on your server.
Also check if your site email is working and if it allows to send emails from other domain (SPF restrictions if any)
Check if your site email is not blacklisted: www.mail-tester.com/

Try with other email - in the same domain as site is.
Try to use SMTP instead of PHPmailer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
Licenses:
JomSocial Expired

Hi,

I'd like to do all the items in your list, however i need more information on how to do them. as stated i am not a developer hence need more guidance on this please.

as for whether the site sends any other emails, no. just all the jomsocial related ones.

11 years 4 months ago
Licenses:

Hi, Galia.

1. Please check if PHPmailer function work properly on your server.
Ask your hosting provider to do that.

2. Also check if your site email is working and if it allows to send emails from other domain (SPF restrictions if any)
This also could check your hosting provider.

3. Check if your site email is not blacklisted: www.mail-tester.com/
Site says it all: send email (from your email inbox) to email displayed on site. After you do that, click button on site.

4. Try with other email - in the same domain as site is.
Just use different email but in current domain e.g This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Try to use SMTP instead of PHPmailer.
Browse to Backend -> System -> Globalconfiguration -> Server -> Mail Settings
And configure SMTP. Ask your hosting provider (or email provider) for correct SMTP settings fro your account

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
Licenses:
JomSocial Expired

Hi Michal,

Thanks very much for the explanation. all the above has been done and we couldn't find any issues. anything else that could be causing a lot of users not getting the verification email?

Please advise.

In the worst case scenario, can we disable the verification process and have a single sign on?

11 years 4 months ago
Licenses:

Hi, Galia.

I assign developer to this thread to also take a look.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
Licenses:
JomSocial Expired

Thank you.

11 years 4 months ago
Licenses:

Hi Galia,

there is no issue with the jomsocial code. I tried create new users more than once, I always got email for activation.

it can be mail server issue not jomsocial.

Regards

The following user(s) said Thank You: Galia
Moderators: Piotr Garasiński
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