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Community Friends Location is missing.

10 years 3 months ago
  • neil's Avatar
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Hi Jomsocial, Just having a little problem with the Community Friends Location App at the bottom of the profile pages, it seems to happen on all profile pages.
I am currently using the JF Social template by JoomForrest. I have disabled there jomsocial template but i still get the same blank map.



Please note that i have changed my domain name from wingchun-kungfu.co.uk to www.thewingchunsocialnetwork.xyz
I have tried to update this with you but there's been no change.
Thank you Neil

10 years 3 months ago
Licenses:

Hi, Neil.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: wingchun-kungfu.co.uk
And you request support for: thewingchunsocialnetwork.xyz. As it is different domain, support will be not provided for it.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your domain change request will be accepted, please, edit your first post here and provide working administrator credentials.
Then update this thread (notice if thread status is changed to "Pending Support") so I'll know that we could proceed.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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10 years 3 months ago
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And how long will that take?

I have 3 days of support left! And i have tried to update my domain twice now in my account setting. In fact as soon as changed my domain name i came here to update it and now you say i have to make a public post on your forum!

Surely this i a error in the system and should be fixed with out the aid subscription support?

Many thanks neil

10 years 3 months ago
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Hi Michal, The domain name has now been changed to thewingchunsocialnetwork.xyz.

Is it ok if you look into my problem with the blank friends location app on the jomsocial users profile page.

You can login to resisted account using
<removed for security reason>

Regards Neil

10 years 3 months ago
Licenses:

Hi, Neil.

It usually takes about few hours after request is posted on forum (if it's valid).
Users can't change domain by them self - too many of them ware abusing this, so in a fact we ware supporting not one domain but as many user had them (3-5) - they ware constantly switched. So now change is possible but after valid request.

So please, post a domain change request first.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 3 months ago
  • neil's Avatar
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Hi Michal Dluzak,
I posted 12 hours ago to tell you that my domain had been updated! It was updated by Ricardo. Post www.jomsocial.com/forum/billing-issues/23302-change-domain .

Many thanks Neil

10 years 3 months ago
Licenses:

Hi, Neil.

I tested this feature on your site and I can't confirm your issue: prntscr.com/5yi0sf
I created new user and entered valid address.
Then become friends with "jomadmin" and location is displayed in module.
thewingchunsocialnetwork.xyz/index.php/w...394-jomadmin/profile

Maybe Google is blocked in your current location (a well known issue in China)?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 3 months ago
  • neil's Avatar
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  • neil
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  • Posts: 26
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Licenses:
JomSocial Expired

Hi Michal, Thanks for looking into this for me. Yes i can see it's working for you.

I'm setting the country to United Kingdom which shouldn't be blocked from google.

I'll try making a few fake users from different country's and see what happens.

I'll post back here when i have an outcome.

Many Thanks Neil

10 years 3 months ago
Licenses:

Hi, Neil.

Ok, feel free to test it.
I mean that Google may be blocked as service in certain country that your in right now (or using certain IP). E.g when you're in China you'll be not able to display Google Maps. Not that you add UK address in profile fields.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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