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Title of Private Message not coming in email notification

11 years 11 months ago
  • Susan's Avatar
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  • Susan
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Hi,

The Title of the Private Message is not coming through in the body of the email - is this our template or a Jomsocial bug?

(And as the title isn't included in the email title box as a feature, then the recipient doesn't know what the message refers to.) That is a feature request......

11 years 11 months ago
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Hi, Susan.

I've checked in Monitor -> Mail Queue and first email has:

"Hi xxxxxx just sent you a new message. Title: Ce Soir Bonjour xxxx, Comment ça va?"

You can see Title here so it should be also displayed in email body like here: prntscr.com/5amx3q

As for feature request, new language constant need to be created with placeholders for dynamic data, then in core files it should be loaded altogether with dynamic data -> PM title. So it can be done by core files hack. Please, post a feature request and ask users on community to vote for it... or if you're out of votes, post your request in "Suggestions for staff">


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11 years 11 months ago
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OK we have tested, and the problem is that in the REPLY to the Private Message the title is lost.

See the screenshots I have edited into my first post

The following user(s) said Thank You: Michał
11 years 10 months ago
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Hi, Susan.

Thank you for reporting this. This is a valid bug.
I reported it to our developers.


- Instead of saying: 'it's not working', explain the problem in detail.
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11 years 10 months ago
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Hi Michal,

I have something else to add to this, which is about the title of the email notification for the reply. I guess these are Feature Requests, but for things that should never have been set up like this....!

W sends a message to X, Y and Z. The notification to X, Y Z says 'W sent you a private message'. In the title BOX of the email it doesn't give the title of the message, and that is annoying (Feature Request 1). I think the title of the private message 'ABC' should be in the email notification title box, as it would be for a discussion 'W sent you a private message ABC'

Then X replies. W, Y and Z get a message saying 'X sent you a private message'. As a minimum it should say the title of the original message 'ABC', so they know which message this refers to without opening it, as they may know it isn't relevant to them. (currently it is extra confusing as they aren't getting the title even in the email body, but that is the 'Confirmed Bug'). However, even if the title is in the email body text but not the email subject text Y and Z are still a bit confused, as they think they have a new private message, when it was really a reply message for X. So the REPLY to the private message should have the notification title 'X REPLIED to the message 'ABC'' (Feature request 2)

But it would be better if X could delete Y and Z from the message if they only want to reply for W (either for privacy reasons, or to reduce email traffic, when they know their answer isn't relevant to Y and Z). People don't want to send their reply "Yes my daughter can come to your party" to everyone. Because there might be 10 people in the Private Message (Because private parties aren't private!!) So Feature Request (3) is ability to remove recipients from Private Message replies.

And of course we need the bug fixed....but if these other things could be fixed at the same time then that would be great (the Title going into the Email Subject box, and the message saying 'Replied').

Thanks!

11 years 10 months ago
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Hi, Susan.

I can't add feature request to bug report as developer will reject it anyway. Developer will fix bug - if PO accepts bug report and nothing more. Any feature will be implemented when PO agrees with them and ask developers to introduce them.

I'm sorry but that's hove app development looks like...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 9 months ago
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Hi, Susan.

Please, make safe copy of this file:

ROOT/components/com_community/controllers/inbox.php

Then Upload file from package and replace original with patched file.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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