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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

About Activities of members

11 years 11 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Hello,

I have installed jomsocial to our site and members can uploaded photos, videos and many more things on their profile as well as on friends page But A lot of information that I had posted disappeared from "Home Page" as well as from "Profile Page" . It is only showing my activity for the last few hours. Nothing past that. What happened to all of the other information that I had posted?
Please help me to restore my past activities and help me to change the settings from admin panel to disable auto delete actitivities settings

11 years 11 months ago
Licenses:

Hi, Melissa.

You posted in wrong forum category. I moved your thread to proper one.
Now, please, edit your first post here and add your site credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 11 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

Is it not possible without site creadential means there is no any other way to found solution on this thread. I want just my old post those I had posted on my page other wise tell us about setting how to manage members activity from Jomsocial admin panel.

Thanks,

11 years 11 months ago
Licenses:

Hi, Melissa.

I can't help you in blind. How can we know the cause of your issue if we don't know what JomSocial/Joomla! version you use? What is your site URL...

98% issues reported on this forum are site specific issues. We need to examine them first on user site.

I'm sorry but there is no other way.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 11 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

The URL is sweetcaroline.com

11 years 11 months ago
Licenses:

Hi, Melissa.

Please, edit your FIRST post and add full credentials.
In order to see the issue I have to log in... to your account a issue apply to it.

Also, I'll need access to PHPmyAdmin to examine your site database.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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