Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Hi there, I have another issue that I don't know how to resolve.
1. log into my account. I already gave you login data.
2. go to profile page.
3. select "modify cover" button.
4. on that same window, select the "photos/albums" tab.
5. Select a different photo for the cover. When the cover photo changes, click cancel. The photo is saved. My definition of cancel is the operation is canceled and the original photo remains. So how do you cancel?
6. From the menu on the left side, select photos.
7. From the window that opened, click on the "green +" button on the "Profile's cover" album. ( Or use the upload photos button and select the "profile's cover" album to load to).
8. select a photo to upload. Click on start upload. When I do that, after it apparently uploads, I get the invalid folder id or "don't own the folder" message. I was able to upload OK to a different folder. Why is that?
9) What does that lock symbol mean? I can see that photo album when I look at all photos. One edit window in the profile's cover album indicates that that color lock means only I can see those photos. Is that correct?
The whole thing is a bit of a mystery and we're probably doing something wrong. Would like assistance to resolve this, because our members are running into the same issue. Thanks!
1. Cancel issue is a valid bug as I'm able to replicate it on my test site.
2. "Profile's cover" album is reserved for photos uploaded when choosing Modify Cover option on profile cover. Ordinary photos can't be uploaded there. Also lock means that this folder is visible ONLY for you and Super User.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
I talked with our developers. Cancel button is not a part of UPLOADING new cover but part of repositioning cover. Just after new photo is chosen as cover, instantly reposition cover function is loaded. So cancel button will not abort cover change but only close reposition function.
At the moment we could remove loading reposition function just after photo is selected as cover. But implementing cancel button that will abort all cover change process require time and it's a completely new feature. So if PO agrees this feature will be implemented in JomSocial 3.3.
So if you want I could provide you with a patch that will remove loading repositioning function after photo cover is set... or you may rename "Cancel" to "Cancel repositioning".
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you