Hello,

I cant place a topic at your support forum. So I have to ask the question here. I have bought the latest
jomsocial. The logout button in the menu bar isn't working. Only if I click a view time on the other links.
See the attached quicktime film. Thanks Stefan

Hi Stefan,

please provide me administrator access detail by editing your first post at this topic. put it at site info form.
if cant find that form, you can send me private message or email me at This email address is being protected from spambots. You need JavaScript enabled to view it..

seem there is a conflict with module or 3rd party javascript.

FYI: I dont see any attachment at this topic, so i can give you solution straightly

Regards,
Albert

Hi Stefan,

I got your package at my email, but I cant replicate the issue at my end. it can be related with template.
please edit your firs post at this topic and put any credential information at site info form.
I need your site url, administrator login detail, and FTP access detail.

Regards,
Albert

Use the protostar template, activate the ExtraWatch Agent Module at the footer position. And then after 5 minutes you cant logout with Jomsocial anymore. If I place my personal acces here everyone can read it. I will sent it by mail.

There is also an other bug. When I make a group, it is hidden and I want the group visible for the public. Only if you login you can see the group. I don't like that. And the photo sliders makes a mess of all the photo's. What I mean: If I place a topic with 5 photo's and click at the first photo of that topic, the photo slider will show all your photo's instead of the other 4 photo's of that particular story. So you have to seek for the other 4 photo's of that story. If you have a lot of photo's, lets say 100, and you will see the other 4 photo's of that story, you have to go back to the story and click at photo 2. If you don't do that you have to browse to al your uploaded photo's and that it is ignoring . Make a solution like Facebook. When you place a story at Facebook with 5 photos and you click at the first photo a photo slider pop-ups and shows the other 4 photos witch are attached to that story. So you can see the 5 photo's and don't have to browse to the other uploaded photo's. That is much better. I use an older Jomsocial and the newest now. In functionality the newest Jomsocial isn't extended much. I miss the social buttons beneath the placed items. If you have upload an photo and place a new story you cant choose a option like place photo from album. If you write something wrong you only can remove your message and don't change it. Etc Etc. Mmm look at the Facebook options. It would be nice if Jomsocial behaves in functionality like Facebook!

Alberthus with a update of the ExtraWatch Agent Module the problem seems over. There are still some othet bugs in Jomsocial. I want to place them in the forum but I have no access to the forum.

Albertus wrote: Hi Stefan,

I got your package at my email, but I cant replicate the issue at my end. it can be related with template.
please edit your firs post at this topic and put any credential information at site info form.
I need your site url, administrator login detail, and FTP access detail.

Regards,
Albert

Hi Stefan,

I still can't access your site, the administrator that you sent it to me is invalid.
regarding your issues, mostly that causing by any 3rd party extensions.

Your site info at this topic only visible for forum moderators, and jomsocial support regulation require that site info to be placed at every topics. with that any support staff/moderators can handle easily and faster.

Regards,
Albert

Hi Albert,
Please give my money back. I have bought Easysocial and it works perfect. It also has a lot of
more functionality than Jomsocial. I have seek at your forum and was reading that not showing a
group is a bug in the newest Jomsocial. Also your photo slider makes in functionality a mess with
all the uploaded photo's, Easysocial doesn't. I will sent a request to give me my money back. When I
see al the functionalities in Easysocial now and compare it with Jomsocial I feel a little bit disappointed
that I bought Jomsocial. Thanks Stefan

Hi Stefan,

We're sorry but is not possible to give you a refund since it is a renewal and you know the product since many years ago. You sent us an email and opened a forum thread to tell us you can't access to our support area when it wasn't true. We are serious developers and we want to make all our customers happy with our products and services. If you find any problem with the extension our team will be more than happy to assist you, as they did before with the 3 licenses you bought before.

Best regards,

and you know the product since many years ago...

Yes and in functionality I know Jomssocial because there was only Jomsocial
Now there is also Easy social with much more options then Jomsocial. So I'm
a little bit disappointed that Jomsocial hasn't all those functions after al these
years. It is possible to give a refund (not possible doesn't exist) If that is your
policy so be it, but you loose customers like this. When I buy a renewal I don't
expect bugs and I don't like it to mail for help. It is good to have help, but I don't like
it. For me it has to work. I installed Easysocial and it work en with a lot of more
functionality. When I compare, because I can now, I'm a little disappointed in
the component Jomsocial not in your support of something. Can you understand that?

You sent us an email and opened a forum thread to tell us you can't access to our support area when it wasn't true.
Yes It is true. I was looking and I cant found the button with "PLACE NEW TOPIC" See attachment if you don't believe me!



I'm going to review