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Can't register new member

12 years 3 weeks ago
  • Erik's Avatar
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  • Erik
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When I try to register a new member through the Jomsocial registration process it doesn't work. You can try to register using this page:

www.ffatest.se/component/community/register

It will just tell you to login when you haven't even registered.

12 years 3 weeks ago
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Hi, Erik.

1. You don't have JomSocial homepage menu item
2. You disabled JomSocial toolbar menu items what could cause redirection and URL issues... generally speaking you misconfigured menu for JomSocial.

Please, read this articles:

documentation.jomsocial.com/wiki/Toolbar_Explained
documentation.jomsocial.com/wiki/Common_SEF_Issues


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Erik's Avatar
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I fixed so that I now have the Jomsocial menu published. The registration process now works and most links looks good.

But a few links doesn't work so well. Not all but a few videos get these kinds of links:

www.ffatest.se/component/community/94-wa...ratcliff?Itemid=1578

Instead of a correct video link which is:

www.ffatest.se/community/127-kajsa61/videos/video/95-uttrar

A similar thing happens for groups and profiles.

Group link that doesn't work: www.ffatest.se/2014-10-06-17-34-37/2014-...p/40-fototavling-jul

Group link that does work: www.ffatest.se/community/groups/viewgroup/12-fotokedjan

And most profile links look like this: www.ffatest.se/mitt-konto/2014-10-06-17-...5-anneli1613/profile

What could be the problem that is causing this? Shouldn't the links build from the Jomsocial menu?

12 years 3 weeks ago
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Michal Dluzak wrote: Hi, Erik.
1. You don't have JomSocial homepage menu item


You havent fixed that issue. JomSocial MUST have home menu item... it don't have to be displayed anywhere.
So you may create hidden menu - menu that is not displayed on site - not assigned to any module. And create there a JomSocial home menu item.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Erik's Avatar
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Have you looked at the admin part of my test site? I have published the entire Jomsocial menu with the Jomsocial home menu item. But it is hidden and not being shown on the front-end.

12 years 3 weeks ago
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Hi, Erik.

JomSocial home/frontpage menu item CAN"T be placed in JomSocial toolbar.
If you don't want to display it - create a hidden menu - menu that is not assigned to any module, thus not displayed on site.
Then move JomSocial home menu item to it and publish it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Erik's Avatar
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  • Erik
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I've done that now but I still have problems with the links.

The strange thing is that some video links and group links are fine and some aren't.

12 years 3 weeks ago
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Hi. Erik.

Registration link doesn't work because it has fixed registration URL.Do a test - disable SEF for a while, reload page, ans hover over register button. Link will remain SEF when all other links will be non SEF. You set fixed URL for registration in Template -> Features -> Register URL

As for videos link this is EXTREMELY strange. You created properly frontpage menu item for JomSocial and you can see in Photos that menu item ID is assigned properly.... but for some reason not for videos... and videos only :/ Something must affect that. Strange thing is that at the end if video URL is used menu alias item ID = 1578 ... and it shouldn't. Even if I disable that menu item...item ID is still displayed...

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Erik's Avatar
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  • Erik
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Yes I know that about the register link. I can take care of that so that isn't a problem anymore.

The problem now is the video and group links. Where some links work and some doesn't.

Thanks! I hope we can get this fixed or at least find out the reason why it isn't working.

12 years 3 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Erik,

You are using alias menu type for each menus, thats why the URLs are broken, if you want set to Jomsocial page please you changes the alias menu and set it to Jomsocial page.

thank you

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12 years 3 weeks ago
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Hi, Erik.

After working together with Dimas, we came to conclusion that lack of menu item ALIAS causes your issue. When you created menu item aliases you haven't typed in menu item title alias so Joomla! by default entered date. You can see it in field ALIAS just under menu title.

So edit ALL your menu items that are menu aliases and type in something related with title e.g for Sok VIdeos type sok-videos and save. This should solve your issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Erik's Avatar
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  • Erik
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I see. But shouldn't Jomsocial use the original menu item to build the link and not the alias?

12 years 2 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Erik,

Just my personal suggestion, I suggest you minimalize the alias menu, because when you don't set it correctly it make our library CRoute error / confused to check the correct jomsocial itemID, please you use normal issue directly to Jomsocial menu pages.

I hope it will help

thank you

12 years 2 weeks ago
  • Erik's Avatar
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  • Erik
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I'm not sure I understand.

Do you mean I shouldn't use aliases at all and only normal Jomsocial menu items?

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