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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Avatar of my profiles dont download

12 years 1 month ago
Licenses:
JomSocial Expired Socialize Expired

Hello
When my members upload their profile pictures, sometimes they dont show up.Can you please help?

Attachments:
12 years 1 month ago
Licenses:

HI, Anais.

You're using outdated version of JomSocial. It means that in order to fix some issues you'll be asked to upgrade to latest version (currently it is 3.2.1.4).

In this case I removed user avatar. Please ask her to try upload it again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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