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Problem with user registration form

12 years 1 month ago
  • Sriram's Avatar
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Hi,

Facing some problem with user registration form. Refer attachment. Despite enabling customize profile feature, I get a white screen after basic information is entered in first screen.

Appreciate help.

Thanks.

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12 years 1 month ago
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Hi, Sriram.

Your domain: itSkoolDay.net seem not to work... I can't see your site.

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12 years 1 month ago
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Edited the previous post with correct info. Can you help to check pls. There are other instances where the functionality is breaking. When trying to create events, we don't see the form displayed. Clicking on View All Groups link also doesn't display properly.

Thanks.

12 years 1 month ago
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Hi, Sriram.

Other domain doesn't work neither: prntscr.com/4j7krp
Do you have any IP or geoblock enabled?

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12 years 1 month ago
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I had to block access as I noticed strange behavior on the website since yesterday when I allowed access. Some modules don't load now and there were other errors.

Is it possible to comment on what could be wrong with user registration, without us having to provide access?

12 years 1 month ago
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Hi, Siriam.

Credentials you provide us are protected and visible only for us. No 3rd person have access to it.
I NEED to have access to see ant test issue myself. I need to check whole process with error reporting, developer console and error console enabled.I can't help you in blind...

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12 years 1 month ago
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Hi Michal,

Setup log in creds [edits in 1st post]. Enclosing a doc that details all broken functionality. Not sure whether it is caused by the template or JomSoc. Appreciate your feedback.

Thanks.

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12 years 1 month ago
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Hi, Sriram.

I need Super User access... only this access level allow me to enable error reporting and debug mode.

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12 years 1 month ago
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Access granted.

12 years 1 month ago
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HI, Sriram.

Issue is caused by Birth Date field. I disabled it for a while.
Please, check if you have php_mbstring.dll library installed on your server.
Ask your hosting provider for assistance.

Then, enable Birth Date field and check if issue is gone.
Then Set error reporting to default at Backend -> Global configuration -> server

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12 years 1 month ago
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Thanks. I'll check with hosting provider. What about issues with Events and Groups. Do I need to log them separately?

12 years 1 month ago
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Hi, Sriram

Yes, each issue suppose to be reported in separated thread.This is general rule.

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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12 years 1 month ago
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Hi,

I'm using AWS Free Tier (Linux Instance) to host. How can I check if php_mbstring.dll is installed or missing? Without having to ask the provider?

Cheers.

12 years 1 month ago
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Michal Dluzak wrote: Hi, Sriram

Yes, each issue suppose to be reported in separated thread.This is general rule.


Nevertheless try php.net/manual/en/function.phpinfo.php .
And next time, please, open new thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Sriram
Moderators: Piotr Garasiński
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