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friend request email link not working

12 years 2 months ago
  • Tim's Avatar
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  • Tim
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Hi, sorry to post here but it is not clear where to post technical questions??

All of my jomsocial members are experiencing problems with the friend request email links and therefore engagement is lacking.

When they get the email, they click on the link to approve the friend request and are taken to a page that says 'you are not authorised to view this page, please talk to the forum admin'

They all feel that from that type of email that they should be directed to their logged in account where they can accept the friend request immediately.
There is not event the option to 'log inn' so (as would I) most of them loose interest completely or send me a frustrated email

Please help
thanks

Attachment ScreenShot2014-08-27at5.45.46pm.png not found

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12 years 2 months ago
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Hi, Tim.

I moved your thread to proper category.
Now, please, edit your first post and add site credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Tim
Moderators: Piotr Garasiński
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