Hey JomSocial,

For some reason on my JomSocial, you are not able to reply to a private message. In the inbox, when viewing the message, you can type but when you press enter the text dissappears but doesnt post.

Hi Patrick,
I have also seen the problem at your site and it seems third-party issue.
Have you followed below steps for finding out the issue?
1. Alter with default template and check
2. Disable site locker, site optimizer, site caching related component and check
3. Disable above extensions related plugins and module
4. Disable Global configuration >
a. SEO friendly url
b. URL rewriting
5. Disable site caching
Let me know your findings.
Thanks

Hello Ashraf,

I am trying to disable all of my newest extensions to try to find he culprit. I notice that the 'Add Reply' button markup says disabled="disabled" after you click it. Any idea how it could become disabled?

I have to say, I have been very dissappointed with JomSocial support. I always try to be patient but you guys have never been able to help me.

You guys just released a new version of JomSocial. I checked the changelog and it says:
!!!!!Bug Fix - Can't reply private messsage.!!!!!

I installed it and it fixed my problem....

So why did you tell me to do ALL that stuff, when this was a known bug and you guys had a fix already?

This is very poor support.

Hi Patrick,

Thanks for letting me know about this, I agree our support staff should be aware of bugs that have been fixed and you should not need to work it out yourself. I will be speaking with Ash regarding this and will be discussing this issue with all our support staff.

we try to provide a high level of support and this post is far from that. I'm sorry that this has happened and i hope this will not be your experience in any future posts.

have a good day

Thank you Paul