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12 years 3 months ago
  • Scott's Avatar
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  • Scott
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Hi there,

I have just managed to set up Jomsocial exactly how I need it and have setup a couple of profiles which works fine (I am using a gantry template).

The problem is that I cannot reply to received emails? This particular website works 100% online so it is essential that the email system works properly. I can send emails and check my inbox, the problem only occurs when I try to reply to an email.

The error message I receive is:
|You do not have permission to view this resource. Please contact the Site Administrator"

I am pretty new to Joomla and am totally stumped on how to proceed.

Thank you in advance.

Scott

12 years 3 months ago
Licenses:

Hi, Scott.

I assign developer to this thread...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
  • Scott's Avatar
    Topic Author
  • Scott
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi there,

Thank you for your reply?

I need to give my client an update. Is this a big problem? I see others have had the same issue.

Thanks.

12 years 3 months ago
Licenses:

Hi, Scott.

It seems to pop out in specific conditions.
So we're not sure if it's a bug...
Give us a while till developer take a look at it...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:

Hi Scott,

sorry for late respond, because I was on weekend.
could you provide me FTP access detail? I need that for debuggin purpose.

FYI: for any credential information, please editing your first post at this topic and put it at Site Info form.

Regards,
Albert

12 years 3 months ago
Licenses:

Hi Scott,

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

Regards,
Albert

Moderators: Piotr Garasiński
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