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Browse option not showing when changing/uploading avatar

12 years 3 months ago
  • Mike's Avatar
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  • Mike
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Hi,
When i click over an avatar and click "change avatar" the black box pops up but there is no browse option. I used to have it until recently. I have not made any changes with template. Please help. The same issue happens when i try to change group avatar. We have disabled the change avatar message appearing when hovering over the profile picture for now until we can sort this out, however you can test the change avatar over a group image.

Attachment ProfileNoBrowse.jpg not found



Attachment GroupsNoBrowse.jpg not found

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12 years 3 months ago
Licenses:

Hi, Mike.

You're using outdated and unsupported version of JomSocial -> 2.8.4.2
In order to receive support, please upgrade to current version -> 3.2.0.7

Side note: you have SO MANY extensions on your site that I'm not surprised that something is broken as they load a lot of js scripts. You probably has js conflict...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
  • Mike's Avatar
    Topic Author
  • Mike
  • Offline
  • Fresh Boarder
  • Posts: 20
  • Thank you received: 0
Licenses:
JomSocial Active

Hi Thanks for the reply. Unfortunately cannot upgrade to version 3 as a lot of customisation will have to be redone :(

Any way of finding where the JS is conflicting? it was working fine a few weeks ago. We have not installed any other components or modules.

12 years 3 months ago
Licenses:

Hi, Mike.

Console show few errors: prntscr.com/436eqn
In case like this we recommend to disable plugin by plugin and extension by extension to find which one causes conflicts.... you have so many of them that it will took you a while...

Do a test copy and start to disable extensions there.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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