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New user registration fails after first step

12 years 3 months ago
  • Michael's Avatar
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  • Michael
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We are facing a problem with registration rediration after the first step.
Once you try to register as a new user and finish the first step, then the site is redirected to /component/community and the registration never finishes.

I have installed jomsocial 3.2.0.7 with joomla 3.3.1. I have tried also 3.2.1, but still the prolem persist.

What I have also noted, is that the jomsocial toolbar menu is unpublished on the admin page. Each menu link cannot fine the com_community since this changed to community. I change each instance of the menus, but when I unistall and reinstall the other version of jomsocial again has the same problem.

Please we need your immediate action, since it's a live site and we are having troubles with user registrations.

12 years 3 months ago
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Hi, Michael.

I saw that issue on your site... but...

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
  • Michael's Avatar
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  • Michael
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ok, I have enabled the user.
You can now logon.

12 years 3 months ago
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Hi, MIchael.

One JomSocial related menu item: Εγγραφή (Alias: register) had : "Component 'com_community' does not exist".
This caused redirect.

The issues with menu items doesn't depend from us. It's just how Joomla! works. When you delete component, menu item related to it lost "connection" with it and become marked red with notice: "Component 'com_community' does not exist".

Next time just make sure that you updated ALL JomSocial related menu items.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Michael
12 years 3 months ago
  • Michael's Avatar
    Topic Author
  • Michael
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 0
Licenses:
JomSocial Active

Thank you Michal.

I have another question. When we are on /users and press the connect "Σύνδεση" button on upper menu, instead of getting the popup login menu, the page is redirected on the default joomla login page /login.

Why this happens?

Moderators: Piotr Garasiński
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