hello

the privacy settings for a user is activated for new friend request notification e-mail, but when I click on the button to add him as a friend he does not receive the e-mail notification (there is nothing in the mail queue).

For information, the send message notification email works fine.

thanks for your help,
Didier

Hi, Didier.

Could you provide me with credential to any other account in your system so I could test it?
Edit your first post and add it to Miscellaneous field.

hello, this is done.

Hi, Didier.

1. Make safe copy of your system (I recommend Akeeba backup)
2. Upgrade to current version of JomSocial -> 3.2.06
3. Check if issue persist.

If yes:

1. Edit your first post and provide FTP and PHPmyAdmin credentials.
2. Post about failure here - I'll assign developer to this thread.

Hi Michal, as we have a lot of hacks it is not that easy for us to migrate. I will give you FTP and phpmyAdmin credentials so that you can already check if there is a quick solution using our current release.

thanks,
Didier

hi, Dider.

I see... I assign developer to this thread then.

Hi Didier,

I spent some hours to find the problem. because your site a lot of hacks. is hard for me to find the problem with new friends request notification email. do you have any code hacks at our controllers or libraries?

Regards,
Albert

Hi Albert,

yes we have some hacks. What is strange is that the new mail notification email works fine and the new friends request does not (but the new mail notification did not work before and we put in comments the 2 lines 'case inbox' in the notification.php file as it was explained in another ticket). Can this be the problem ?

Hi Didier,

I am replying to this post as i have had a discussion with the developer helping you resolve this issue. For us to investigate what the issue is and move forward in a timely manner we would need to be given a backup of your site so we can debug it locally. Alternatively you could create a clone of the current site and supply the login details.

The reason that we are asking for this:
1.When there are hacks on a site and we do not know exactly what they are, debugging on a live environment becomes risky for your site. 2. We may need to make changes to debug and this may have an impact on other things running on your site.
2. From experience this is the fastest most efficient way to resolve issue's that are not straight forward or where un documented modifications have been made.

Please make a backup of your site using akeeba backup www.akeebabackup.com/download.html The core product is free and will allow us to download your site and debug it. It will also give you a good backup of your site.

Please let us know how you would like to proceed as we are more than happy to help resolve your issue but the integrity of your live site is our main concern.

Hi Didier,

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

Regards,
Albert

Hi Albert,

we solved this issue, thanks.

Didier