Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Customized fields on profile are not updated

10 years 10 months ago
  • Udi's Avatar
    Topic Author
  • Udi
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 12
Licenses:
JomSocial Active

Hi,

Environment:
Joomla 2.5.9
Jomsocial 3.1.0.1
RTL Hebrew (so please don't recommend on upgrading to latest version ... we have important fixes to support)

We added customized groups and fields to the jomsocial profile.
Updating the fields and saving changes - red line is on the screen with no data.
No field is updated, basic data is mismatch.

PLEASE ADVISE.

regards,
Udi

10 years 10 months ago
Licenses:

Hi, Udi.

What do you mean by:

We added customized groups and fields to the jomsocial profile.

Did you customized template files or core files?
Or simply added new fields in backend?

If fix for your issue (any of them) will be in hot fix released from 3.1.0.1 then we'll not provide you with a separated fix.
Please note: fixes are available for everybody with active subscription.
If you - for some reason - don't want to update, then you agree to stay with JomSocial with bug or issue that will be not solved separately.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Udi
10 years 10 months ago
  • Udi's Avatar
    Topic Author
  • Udi
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 12
Licenses:
JomSocial Active

Simply added new fields in backend

thanks

10 years 10 months ago
Licenses:

Hi, Udi.

Hmm, I can't confirm that. I was on your site and edited profile details for SuperUser.
Edit was saved successfully: prntscr.com/3wc4fp
And changes ware applied.
You may check it in SuperUser profile. I filled fields with "test1".

So does it happen to certain user only?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Udi's Avatar
    Topic Author
  • Udi
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 12
Licenses:
JomSocial Active

Thank you - it currently works for all users.

Udi

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved