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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

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10 years 11 months ago
  • Derrick's Avatar
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  • Derrick
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Thanks!

10 years 11 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Derrick,
As I can see jomsocial frontpage without login access credentials.
Here is the fix code for you which should be placed at "template/current_template/css/"

#community-wrap .hero-area {
margin: 0;
}

Note: Please fill access credential for further help.
Thanks

10 years 11 months ago
  • Derrick's Avatar
    Topic Author
  • Derrick
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  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks!

10 years 11 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Derrick,
I have successfully logged in at site frontend but failed to login at admin panel with the access credentials.
It is essential to check necessary things.
Please correct the access credentials.
Thanks

10 years 11 months ago
  • Derrick's Avatar
    Topic Author
  • Derrick
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks

10 years 10 months ago
  • Derrick's Avatar
    Topic Author
  • Derrick
  • Offline
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks!

10 years 10 months ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Derrick,
Sorry for the delay.
Feel free to share your admin access as we need to know necessary things (in terms of template, jomsocial version...).
Basically I try to find the issue by enabling or disabling or altering some necessary issue and try to reach the problem from where it is causing.
Hope you understand the reason.
Thanks

10 years 10 months ago
  • Derrick's Avatar
    Topic Author
  • Derrick
  • Offline
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  • Posts: 12
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks.

10 years 10 months ago
Licenses:

Hi, Derrick.

JomSocial is moved to the left because in some css file .row-fluid has negative margins.
Please take a look here: prntscr.com/3s0ony
When you comment or remove this entries, JomSocial become centered: prntscr.com/3s0os4
I can't tell you in which file is that exactly as you refused to provide us administrator credentials and css compression is in use.

Removing or altering this code will solve your issue. It is probably caused by your template or custom css... or any css added by module or 3rd party extension... hard to tell without admin access.

Also please DON"T duplicate your threads.
If you don't received expected support, please escalate your topic (change status to ESCALATED) or ask for support other support member.

I mark this thread as Resolved and also your duplicated thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Derrick's Avatar
    Topic Author
  • Derrick
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  • Posts: 12
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Licenses:
JomSocial Expired

Finally an answer! I just removed that code right now and it's fixed! Thank you so much Michal!

Moderators: Piotr Garasiński
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