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Basic Search doesn't work

10 years 11 months ago
  • Melanie's Avatar
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  • Melanie
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JomSocial Active Socialize Expired

Hi,

I am using Jomsocial 3.2.05, Joomla 3.3 and Socialize template. When I go the the member search and enter a user name that I know exists it does not return any results. I have tried with the 'members with avatars only' both selected and deselected, and even pasted exact user name values and still it returns nothing.

If I do the same search using the advanced search, it works fine.

Is this a bug?

Mel

10 years 11 months ago
Licenses:

Hi, Melanie.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 11 months ago
  • Melanie's Avatar
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  • Melanie
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JomSocial Active Socialize Expired

Hi Michal,

I have added the details. One other question, I am testing the Save Search Filters. I created a search and saved it - filling all the details, but now I cannot find it. There doesn't appear any menu link or anything to a 'My Saved Search Filters'. How do we recall these?

Mel

10 years 11 months ago
Licenses:

Hi, Melanie.

First I thought that this is menu issue... so I changed menu - sorry about that.

But then just realized that all your users (except 2: one disabled and Amy) are super users. Ad you set in JomSocial configuration to hide administrators on user list.. so no user was shown :) I disabled it and now search works :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Melanie's Avatar
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  • Melanie
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  • Posts: 94
  • Thank you received: 2
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JomSocial Active Socialize Expired

Hi Michal,

thanks so much - you are right it works!

No problem about the menu is was easily put right :)

Regarding my final question, how do I find the save search filters? there doesn't appear any way to view them?

10 years 11 months ago
Licenses:

Hi, Melanie.

When you save search you need to choose menu and your search is saved as a menu item in that menu :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Melanie's Avatar
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  • Melanie
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  • Posts: 94
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Licenses:
JomSocial Active Socialize Expired

Ah,

now it makes sense :)

Is there any way to force it to save to one menu only? I have created a filters menu, and want all users filters to go into that (at the moment they can save them all over the place).

Mel

10 years 11 months ago
Licenses:

Hi, Melanie.

No, It can't be done out-of-the-box.
This requires coding so you'll need developers help: www.jomsocial.com/jomsocial-developers

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Melanie's Avatar
    Topic Author
  • Melanie
  • Offline
  • Fresh Boarder
  • Posts: 94
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

OK thanks.

I suppose that also answers my last question which was can I set it so that only the user can see their own filters? I see it lets us set permissions, but I can't see one for for 'Only Me'

Mel

10 years 11 months ago
Licenses:

Hi, Melanie.

Only users with admin access right can save search filters. Common users can't do it.
So there is no use to customize it... but that's up to you ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Melanie's Avatar
    Topic Author
  • Melanie
  • Offline
  • Fresh Boarder
  • Posts: 94
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

Hi michal,

Thanks for your help and taking the time to explain.

Moderators: Piotr Garasiński
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