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Blank page during registration process

10 years 1 month ago
  • Adrien's Avatar
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hello Guys,

i work on customizing the registration steps, as seen with Michal. Everything was ok, but - I "suddendly" get a blank page between steps 1 and 2, or 2 and 3, of the registration....

I've seen a similar error fixed with an update on the forum : www.jomsocial.com/forum/technical-issues...istration-step#54304

versions : Joomla 3.1.5 and Jomsocial 3.0.4

i know using an outdated version... should not give me access to support, but i have done heavy customizations. I planned to update, but ...not now :(

Would you give me a tip to solve the problem ? or indicate what files to update as a minimum ?

edit : admin URL corrected

10 years 1 month ago
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Hi, Adrien.

I can't reach your backend. I get 404. Could you check it please?

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10 years 1 month ago
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hi Michal,
thanks for trying to help, I appreciate.
About admin URL, sorry i made a mistake, it's now corrected in the private details.

10 years 1 month ago
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Hi, Adrien.

OK, I'm logged in but could you extend my rights to Super User?

- Instead of saying: 'it's not working', explain the problem in detail.
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- Make sure that your site/server meets JomSocial System Requirements
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10 years 1 month ago
  • Adrien's Avatar
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sure Michal, it's done :)

10 years 1 month ago
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Hi, Adrien.

I passed registration process without any issues...
I saw no blank page... could you confirm it?
I enabled error reporting so if you'll encounter blank page now should display error... post it here.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
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10 years 1 month ago
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Hello Michal,

thanks for testing.
I retested, and it's strange.

if "Login immediately" is published, i get a "invalid password" message, and registration gets back to step 1.
if this plugin is unpublished, it's all right.

i had tested before posting here, maybe i forgot to clean cache. (strange usually i do it...)

what's still unclear is that i couldn't reproduce the blank page....

I'm heading to this plugin's support, and follow up here, as this plugin can be useful for jomsocialers.

10 years 1 month ago
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Hi, Adrien.

It's good If there is no blank page :)
Please, post here information after you'll have plugin developer response - it could be helpful for other users.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Adrien's Avatar
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  • Adrien
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Hello Michal,

As Flavio, the devloper of "Login Immediately" reported me, its plugin does NOT support Jomsocial yet.

I'll try to find another way to escape the "login" step at the end of registration.

Best
Adrien

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