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Profile menu display error

10 years 2 months ago
  • Fabien's Avatar
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  • Fabien
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Hi there, I have recently installed Jomsocial at www.bellogroupltd.com/community.html and for some reason the profile menu displays the following (screenshot also attached):
') .change(function() { Creator.add.apply(Creator); }) .prependTo(Creator.UploadContainer); Creator.Form.show(); }, add: function() { Creator.LoadingIndicator.show(); $.ajaxFileUpload({ fileElementId: 'creator-upload', url: "/community/photos/ajaxPreview.html?no_html=1&tmpl=component", dataType: 'json', success: function(photo) { if (photo.error) { Creator.Hint .html(photo.msg) .show(); Creator.newUpload(); return; } photo.preview = $(decodeURIComponent(photo.html)); photo.preview .find('.creator-change-photo') .click(function() { Creator.remove(); }); Creator.Preview.append(photo.preview); Creator.attachment = photo; Creator.Form.hide(); Creator.Hint.hide(); Creator.Upload.remove(); Creator.LoadingIndicator.hide(); }, error: function() { Creator.LoadingIndicator.hide(); } }); }, remove: function() { Creator.attachment.preview.remove(); Creator.attachment = {}; Creator.newUpload(); }, submit: function() { if(Creator.attachment.id==undefined) { if(this.Message.hasClass('hint')) { Creator.Hint .html("Please Select an Image File to Upload") .show(); } } return Creator.attachment.id!=undefined; }, reset: function() { Creator.remove(); }, error: function(message) { if ($.trim(message).length>0) { Creator.Hint .html(message) .show(); } }, getAttachment: function() { var attachment = { type: 'photo', id: Creator.attachment.id } return attachment; } }; })(joms.jQuery); //]]>


Please could anybody help?
Thank you

Attachment profile-screenshot.png not found

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10 years 2 months ago
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Hi, Fabien.

I need access to your backend to debug it.
Please extend user rights for account that you provided us in credential box.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 2 months ago
  • Fabien's Avatar
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  • Fabien
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JomSocial Expired

Hi Michal,
Thanks for your quick reply.
The user rights have now been extended to super administrator.

10 years 2 months ago
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Hi, Fabien.

This issue was caused by System - RokBox plugin. I disabled it and everything works fine now :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
  • Fabien's Avatar
    Topic Author
  • Fabien
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Michal,

Thank you for identifying the issue however disabling Rokbox plugin is not really a solution as this plugin will need to be used in the future.
Its also a popular plugin which I am sure other developers may use on their site.

Could there not be a more suitable and permanent solution; one that would avoid a conflict between Jomsocial and Rokbox?

Moderators: Piotr Garasiński
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