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accept friend popup window doesn't close

10 years 1 month ago
  • Arnaud's Avatar
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  • Arnaud
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Hello,

When a user accept a friend notification, a popup widow appears and when clicking on Accept button, it doesn't close the window. So users think it doesn't work but in fact it has been accepted.

best regards

10 years 1 month ago
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JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Arnaud,
So far when the button will be pressed then there is a reply message as "You are now friend with XXX".
After seeing confirmation message you can close the window.
See the screenshot...
But If you want to close the window after clicking the accept button then you need to customize the button and you need to have some javascript experience.
Thanks

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10 years 1 month ago
  • Arnaud's Avatar
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hello,

so that's the problem i don't have that message window.

10 years 1 month ago
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JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Arnaud,
Can you send me a friend request at your site.
My username is as you have given here for support purpose.
It is necessary to replicate the issue if we missed anything.
Thanks

10 years 1 month ago
  • Arnaud's Avatar
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  • Arnaud
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which username do want i send you ? I don't see any "Asraf uz zaman" on my website

10 years 1 month ago
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JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Arnaud,
Sorry for the delay, there was a weekend.
It is better to check with the username "LémaNéo"
Please send a message with this username.
Thanks

10 years 1 month ago
  • Arnaud's Avatar
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Hello,

So I've used a fake user "Oliver" to send an invitation to LémaNéo. You can check now.

You can test login both usernames "LémaNéo" and "Oliver" connecting with same admin password.

best regards

10 years 1 month ago
  • Arnaud's Avatar
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any news?

10 years 1 month ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Arnaud,
It seems third party issue.
I have registered a new account and send friend request and noticed the problem for your site.
As I am experiencing there are several third party extension is installed.
I would like you to check by disabling other extension/plugins and check back.
One another step can help to find out the problem,
As the site is live. I would suggest you to clone the site with different location (under a subdomain or sub folder) with different database.
We then uninstall other extensions/plugins and check back and forth.
Thanks

10 years 1 month ago
  • Arnaud's Avatar
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  • Arnaud
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hello,

I sent you my test server acces by PM

best regards

10 years 1 month ago
Licenses:
JomSocial Expired GURU Expired Publisher Expired AdAgency Expired iSEO Expired Socialize Expired

Hi Arnaud,
I have replied the message that you have sent the test clone site link was redirecting to main site.
Please check
Thanks

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