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Problem with Mass Messaging

10 years 2 months ago
  • box's Avatar
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  • box
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Hi

I have a problem when I am trying to send mass message on the dashboard to all my jomsocial members.

I have the information "Sending message to xxx User Success" but I can't see that message on the Member profile. User can see notification but can't really see this message.

Thanks
Anna

10 years 2 months ago
Licenses:

Cześć Ania.

Mass messaging system send EMAILS to users and in JomSocial only notification (its title exactly) is displayed.
So pleas check your external mailbox (alsolook in spam folder).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
  • box's Avatar
    Topic Author
  • box
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  • Posts: 24
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Licenses:
JomSocial Active

Czesc Michal,

I checked mailbox and there in no messages like that neither in spam or in inbox folder .
It looks like sending emials is not working. I have also noticed that invite someone to the group by email is not working either.
Could it be a problem with my server or some settings in jomsocial?

Thanks
Anna

10 years 2 months ago
Licenses:

Cześć Ania.

Do you use cron job to send emails?
Or you use internal "cron" jobs of JomSocial?

Check in JomSocial -> Monitor -> Mail Queue if emails are queued.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: box
Moderators: Piotr Garasiński
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