Hello,

If a user deletes his/her profile in the frontend, the user should be blocked in Joomla. This is no more happening on our site.
I get notification emails that a user deleted the profile but if I check in joomla user list in order to delete the user completely, I see that the account is still active.

Could you please assist?

Hi, Jan.

As a site Admin, you can allow users to delete their user accounts. This action, however, requires Administrator action because in the Joomla environment, only the site Admin can delete a user completely. Joomla doesn't have the Frontend capabilities to allow such actions; therefore, when a user '"deletes" an account, it is actually only blocked, waiting for an Admin to complete the deletion process.

documentation.jomsocial.com/wiki/Deleting_Profile

I know but the blocking does not happen!

Hi, Jan.

I tested it and everything seem to be fine. User is disabled in both Joomla! and JomSocial.
Yes, in Joomla! still is "Activated" enabled but this means nothing if user is disabled - user can't log in to community.

Please, take a look on print screens:

prntscr.com/2xflbu
prntscr.com/2xflhq

Hi Michal,
thank you for checking. I can confirm that in your case everything worked like expected.
But I received emails from the system that a user deleted his profile (I also received an email that you deleted your profile) and if I look at the backend the users are still active in the jomsocial user list and not blocked in the joomla list.

Do you see any possibility that a user does not complete the deletion process? So that the mail is sent but the profile not blocked yet?

Thanks

Hi, Jan.

Process consist only from two steps: choosing profile delete option and confirmation.
Pressing confirm triggers email to administrator and changing state in both Joomla! and JomSocial.

So there should be no possibility to unfinished user delete process... probably it was an exception... but on your site I experienced too many exceptions :)

If issue repeats then will take a closer look.

Ok, I will post here again if this happens again in the next weeks.

Hi, Jan.

Thank you :) I hope that was only a king of the glitch ;)

Hi Michal,
it happened now again. This time it is a lot more strange. I got 3 notification emails that a user deleted his profile. I checked on the backend and user is still active in jomsocial member list and not blocked in joomla member list.
It happened with user ID 623.

Do you have any idea how to investigate?

Thanks

Hi, Jan.

I can't reach your backend. Login details are changed?
Please check it and edit your first post to update them.

Sry, password has been changed. please try again

Hi, Jan.

This one is really tricky.

When I register I'm landing in "Premium-Mitglied " group. But most users are in "Registriert ". Does this issue occurs to specific user group then?

We don't know anything about circumstances of that issue... and thus we can't replicate it. It happens on not regular manner...

Does it apply to specific OS? Browser type and version? Specific day time? Server performance? I need your help to narrow the problem. I can't spend much time on your site, but you're there every day and you're noticed about every user action.

Do you have any clues when issue appear?

Hi Michal,

it is correct that you get assigned to this group automatically. The issue does not occur to a specific group.
During the last month some users deleted their profile. For some it worked and for some the issue occured again but I have no clue why.
I checked different things, but I did not found what they have in common...

Hi, Jan.

That's a hard case... if it happens randomly then we couldn't tell what it causes it... so we can't fix it.
You are only customer that report such a issue... so it is a site/hosting specific issue.
It could be connected with overall performance of your hosting or installation.
Maybe some requests to your database are interrupted when sent form browser...?