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10 years 3 months ago
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Hi, the "My Profile" link redirects to menu link type 'Edit my Page' every time I create one. I have read the info on menu structure and entry pages and spent lots of time on this but I still can't get it to work. I'd really appreciate if you could fix it for me.
Thanks,
James

10 years 3 months ago
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Hi, james.

Please check if administrator credential are working. I get: "Username and password do not match or you do not have an account yet." when I try to log in.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 3 months ago
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hi, sorry about that, please try again now.
James

10 years 2 months ago
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Hi, james.

Please try if you could to log in backend/frontend with credentials you provided... I still can't log in... tried in FF and Chrome.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
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Hi, sorry about that - how can I send you some new credentials - the admin details fields are no longer available to me on the forum.
Thanks,
James

10 years 2 months ago
Licenses:

Hi, james.

Ok, please, send them on: This email address is being protected from spambots. You need JavaScript enabled to view it., I'll update them in credential box.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
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  • james
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Hi Michael, I sent the password by e-mail on 24 Feb - did you receive it?
Thanks,
James

10 years 2 months ago
Licenses:

Hi, james.

I'm sorry for delay. Yes, and I fixed it.
I had to disable "Edit profile" menu item in "JomSocial Entry Pages" because it override link to profile.
Golden rule: if you want to link to JomSocial page that already has link in JomSocial toolbar -> use menu item aliases instead direct link to JomSocial.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
  • james's Avatar
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  • james
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  • Fresh Boarder
  • Posts: 13
  • Thank you received: 0
Licenses:
JomSocial Expired

Thanks for your help with that!

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