Hi,

Our default avatars are missing and it is instead showing the Green Default avatar. How do we fix this?

It was fine prior to 3.1.0.4 update.

Thanks,


Andrew

Hi Andrew.

It seems that reinstallation of JomSocial override those files, so you'll have to replace those avatars with your desired images.

Chris,

I always re-add my custom avatars after an update. See attached screenshots of actual issue.

Made a change to the Gender Field, changing from Select to Gender.

Thanks,


Andrew

HI Andrew.

I'll ask for some assistance from other support team members.

Thanks Chris... Please this is urgent.

Just checked the default big avatar, and seems set the avatar from your costumize as well.

Dimas,

Sorry but I do not understand what you mean. Please explain... see the screenshots I made about the issue we are having, it is still not working.

Thanks,


Andrew

Hi Andrew,

Please let me know the steps how to replicate your issue?

because if you refer my screenshoot, I get that after I remove the avatar and back to default one.

Dimas,

I have added test user info to Original ticket as well as a screenshot.

Please get back to me as soon as possible.

Thanks,


Andrew

I noticed that the Avatars (correct default ones) are showing in the Admin area perfectly, but nor in Frontend.
see screenshot

2) None of the users are showing up on the Map in the JS Admin backend, why not?
see screenshot

Hi,

I just fix this, please check again.. seems this is caused by your old Jomsocial images, so I reset the profile images and now back to the correct default one.

For 2nd issue I suggest you create new topic.

thx

Hi Dimas,

We had this issue again, but only once. Can you check and see if you can correct this for us?

see attachments

Hi,

I need to know how to replicate your issue, so we can know the root of the problem.. can you check with the watermark? maybe caused by that

For quick fix this issue, you can remove the profile avatar for that user from profile page.

Thank you

Dimas,

We did nothing, it was just a new registration which came in after you fixed it. So I wanted to let you know and also wanted you to fix this instance for me...

It might have been due to a cached resource, or something. I'm not 100% sure...

How do I remove the avatar from the profile of another user?

Thanks...