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Site Messages Not Being Sent

6 years 6 months ago
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Hello again Pro's,
I have been noticing that none of the messages that members and myself are sending out on the site are working. They keep showing up in the Mail Queue as "Pending". I don't know what I need to change in the settings to get these messages to go out normally. Can you please take a look at this? I don't know if I have the Cron Job set up correctly or if there is a toggle button I need to set. Please help.




Thanks,

David

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6 years 6 months ago
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HI, David.

Thank you for contacting us.
Pending means that need to be send by cron job. You need to have set up a cron job on your server: documentation.jomsocial.com/wiki/Setting_Up_Cron_Job


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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6 years 6 months ago
  • David's Avatar
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  • David
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Michal,
Thank you. It's working perfectly now.

David

6 years 5 months ago
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Michal,
I am sorry, but I followed your message on how to get the site messages to post, setting up the Cron Job, but we once again have 38 messages sitting there waiting. I don't get it. I set up the Cron Job on my server company Hostgatora and the Hostgator Tech. said it looks correct. I am attaching my Hostgator server info below so you can log into my server and see what I did if you want. Is there any other setting that needs to be formatted?

Thanks,

David

6 years 5 months ago
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HI, David.

Cron command was wrong. You used:

www.sshag.com/index.php?option=com_community&task=cron " > /dev/null

While it should be:

wget -O /dev/null " www.domain.com/index.php?option=com_community&task=cron " > /dev/null

Please, check if it works now.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
  • David's Avatar
    Topic Author
  • David
  • Offline
  • Junior Boarder
  • Posts: 154
  • Thank you received: 0
Licenses:
JomSocial Active Publisher Active AdAgency Expired Socialize Expired

Michal,
Thank you for taking care of this. I do see it was a foolish mistake on my part as I just did not pay close enough attention to what I was doing, but thank you for taking the time to fix it for me. It's working just perfectly now.

David

6 years 5 months ago
Licenses:

Hi, David.

No problem, I'm grad I could fix it for you :)
Cheers :)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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