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Video wrong format

7 years 5 months ago
  • Thomas's Avatar
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hello

Ive been trying this all week. No luck at all...

When someone trys uploading a video they get this error, This video file type is not supported:

I updated the php inf and still.. anything over 22mb will give this error,

my php is set to 2048

Thanks

7 years 5 months ago
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HI, Thomas.

Thank you for contacting us.
That is correct as your max upload value is 2048M... what means you may upload files up to 20MB big... 22MB is too big right now.
Please, contact your hosting support and ask if they could set it to recommended values: prntscr.com/hgnwv4

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7 years 5 months ago
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On well Im still having a problem. I just up graded ti to 4096 and I still can not upload a 29mb file says format not supported...

Thanks

7 years 5 months ago
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HI.

Try to increase also:

max_execution_time -> 300
max_input_time -> 60

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 5 months ago
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Hey Michal


I went and increase the to 300

time out to 60

Still same thing..

Thanks

7 years 5 months ago
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HI, Thomas.

Please, try to increase max_execution time to 300: prntscr.com/hh4wph
And upgrade JomSocial to 4.5.
Then clear browser and Joomla! cache and try again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 5 months ago
  • Thomas's Avatar
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  • Thomas
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Hey Michat

Thanks, working now. Just so that everyone else that may go threw this problem.

What was happening is I was putting the settings in PHP for the main server.. I had to put them settings for the user on the server as will..

Thanks

7 years 5 months ago
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HI, Thomas.

Great to hear that.
Cheers!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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