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Cannot install new copy of jomsocial

6 years 5 months ago
  • josh's Avatar
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  • josh
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JomSocial Active Socialize Expired

hi,

I have updated to the latest joomla and i have a curent version of jomsocial installed v4.3.3 and i cannot update it.

I have downloaded the new zip file and uploaded to the site however it just dose nothing at all ??
just to be clear i am unziping the file that is calles unzip 1st .
then im just installing it like i would any other plugin. but it wont work please help ???

6 years 5 months ago
Licenses:

Hi, Josh.

Thank you for contacting us.
Please, check if your server meets our system requirements: documentation.jomsocial.com/wiki/JomSoci..._System_Requirements
Especially check upload_max_filesize parameters as from description it seems that it's set too low.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
  • josh's Avatar
    Topic Author
  • josh
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  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

well it dont make an error log or anything it just dose nothing ???

like i upload the file and normally it will redirect to the install screen but it just does not do anything at all ??

I checked my server and it meets the requirements

what els can i do ??

do you still install jomsocial through joomla ?

6 years 5 months ago
Licenses:

HI, Josh.

No, if upload_max_filesize is too low, page will just reload without any error notice.
Take a look on our forum - many users had the same issue.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I'll check your site settings.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
  • josh's Avatar
    Topic Author
  • josh
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

ok you can how have access to the server ect

if you can upgrade my joom socail to the latest version that would be great

thanks

6 years 5 months ago
Licenses:

HI, Josh.

For some reason upload method do not work... so I used "install from folder" and your JomSocial is up to date now ^^


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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