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Entered "Register License" but no Domain/ Expiration Date/ Status shown

6 years 7 months ago
  • Marcel's Avatar
    Topic Author
  • Marcel
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  • Posts: 33
  • Thank you received: 3
Licenses:
JomSocial Active

Hello,
i entered our active Licence Number (Expires: In 158 days, Information from "My Licences" of jomsocial.com) in the backend of our website in the "Register Licence" field, but the Fields
Licence Domain/ Licence Expiration Date/ Licence Status will not shown, so we can´t Update Jomsocial directly.
What have we done wrong?
Thanks
Kind regards
Marcel

6 years 7 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

Please provide me backend access and FTP access, so I can check the issue directly.

thank you!

6 years 4 months ago
  • Marcel's Avatar
    Topic Author
  • Marcel
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 3
Licenses:
JomSocial Active

Hello Dimas,
Sorry about the illness-related delay.
I have added the needed information.
Thanks
With kind regards.
Marcel

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