Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated

Error on clicking profile

6 years 7 months ago
Licenses:
JomSocial Active

Hi there,
I've just upgraded to 4.4.3 and noticed that when I login as a certain member and click on the profile link in the nav bar it goes to an error page but it doesn't do it with all members (one member has notified me). My own profile seems to be ok.

The error page shows:

0 - Cannot use object of type __PHP_Incomplete_Class as array

Can you advise please?

6 years 7 months ago
Licenses:

HI, Alan.

Thank you for contacting us.
Please, check what PHP version you have set on your server.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active

Hi Michal, thanks for the reply.

It's running PHP 7 at the moment.

Regards,

Alan

6 years 7 months ago
Licenses:
JomSocial Active

7.0

6 years 7 months ago
Licenses:

HI, Alan.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active

Hi Michal,

details added as requested.

Regards,

Alan

6 years 7 months ago
Licenses:

Hi, Alan.

URL to profile is wrong... rebuilding it in J! menu doesn't work.
I need to have access to your data base.
Please, edit your first post again and provide MyPHPAdmin access.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active

Hi Michal,
I'm a bit nervous about giving anybody access to my databases, is there anything else we can do?

Regards,

Alan

6 years 7 months ago
Licenses:

HI, Alan.

Don't worry, we're like a doctors or priests :D. What you share with us it stays with us :)
You may always change credentials after we fix the issue.
I'm afraid that there is nothing else you can do if you want us to investigate and fix that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active

Hi Dr Michal :-)

I've added a temporary user so you should be able to login using PhpMyadmin now.

Another little thing I noticed is that the licence doesn't appear to be recognised for upgrading directly from the admin area if you can advise on that as well please.

Regards,

Alan

6 years 7 months ago
Licenses:

HI, Alan.

I can't reach your PHPmyAdmin page: prntscr.com/go8fj2
Please, check if IP is correct way to reach your database.

AS for license, is cURL installed and enabled on your site?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
Licenses:
JomSocial Active

Hi Michal,

Are you using PhpMyadmin to access it or through a browser?

(Curl is enabled also)

Regards,

Alan

6 years 7 months ago
Licenses:

HI, Alan.

Yes, I use info you provided under:
Addtional Info (htaccess / cPanel / PhpMyadmin): PhpMyadmin details:

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved