Thank you for contacting us.
Issues like that are usually related with web browser caching. So If in one browser you have that installation loop issue - try another one.
If that won't work, please:
1. Edit your first post.
2. Click switch below main text field:
prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP:
prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
This is public forum and you attached file with your site details... publicly.
I removed it.
Please, change them in case someone already saw them and follow my instruction to provide credentials 100% safely.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
hey tried to install jomsocial 4.4 many,many times and still won't install i need this ASAP i have the Professional version comes with Free Installation & Migration i need you guys to install this for me please as soon as you can you have my ftp info already
But you didn't provided your site credentials as I asked long time ago.
I can't do anything without them.
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.
Also, our Installation service do not cover upgrades but clean installations... but I'll take a look what I can do for you. Site credentials FIRST! :)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
ASAP!! when can i get the installation i have to others also?? this is'nt my first time using jomsocial i us it two other times for my sites was very easy to install why so hard now i tried others browsers like (vivalds,fire fox,opera,yahoo,maxthon,goolgle)
need installation please!
And how can I reach your site?
For nearly two weeks I'm trying to explain that upgrade is not a "new installation".
I asked you for site credentials - but you failed to provide them.
Installation of latest version is exactly the same as previous versions. The same.
What installation issues do you experience? Installer page just reloads?
Please, check your site upload_max_filesize it should be set min. to 10M
If you have lower value then you'll experience issues with installation.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
