I exported all the users using joomsocial export CSV option and was able to generate a CSV file successfully. i then edited this file removed all entries and just left one row of information. I changed the rowid and some of the information without really changing the columns. I cannot import this CSV file i.e. i get the same error message :
The CSV file is not formatted properly
I performed the export first to make sure that i have the correctly formatted file and then edit this file with new information to import into the system. I am having a very hard time for the system to import the new users using the batch upload.
How can we get this to work.
My email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Thank you for contacting us.
It seems that your subscription for JomSocial expired.
I'm sorry but we could provide support only for users with valid subscription.
Please, consider to renew subscription.
Login to jomsocial.com and browse here:
www.jomsocial.com/my-account
Find JomSocial on the list and click RENEW button.
Choose renewal plan - 6 or 12 months and click proceed.
The good news is that renewals are discounted -33% :) (discount already included in renewal fee).
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
