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Image upload issues

9 years 4 months ago
Licenses:
JomSocial Expired

I was building locally on xampp until I ran into an issue with setting up category images. It just failed with no other error and regardless if I had error reporting set to maximum or even developer. I thought if I uploaded the site to the server it would resolve this but it did not, same issue and oddly enough for some magical reason it works now on localhost. Not a clue what could have changed from the time I took the Akeeba backup and was away from it for a few hours but it just started working on its own. Unfortunately that is not the case now with the online version and if refuses to upload, or even show an image, it just spins when I try and then fails with a message saying that.

I would share with you an ftp and super user login but the only domain I have to offer is one I have not had for years. Apparently this support forum is not connected to iJoomla where I paid for Guru Pro, only that it is near impossible to find this forum. So no clue how to get you the info to the site admin?

9 years 4 months ago
Licenses:

Hi, Kevin.

Thank you for contacting us. Support forum for iJoomla products will be ready soon.
Meanwhile we could support you here :)

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 4 months ago
Licenses:
JomSocial Expired

Thanks Michal, I submitted all the details you requested.

9 years 4 months ago
Licenses:

HI, Kevin.

Thank you... but I can't login to your site backend with provided credentials.
Could you check them?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 4 months ago
Licenses:
JomSocial Expired

Sorry Michal, user was not enabled.

9 years 4 months ago
Licenses:

HI, Kevin.

Thank you.
Each attempt to upload image fails.
And console throws:

XMLHttpRequest cannot load https://ns1cog.com/aba/administrator/index.php?option=com_guru&controller=g…categories&mediaType=image&size=900&type=width&qqfile=1408632_29920602.jpg. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://ns1cog.com' is therefore not allowed access. The response had HTTP status code 403.

Please, contact your hosting provider as this seems to be server related issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Kevin Morrison
9 years 4 months ago
Licenses:
JomSocial Expired

Thanks Michal,
That lead me on the right path and it turns out the issue was in fact with the server Mod Security blocking the request.

I really need to figure out how you guys troubleshoot these like this and find these console errors. I assume you are using something like Firebug but to date I have been unable to understand where in that powerhouse tool to find these issues. Knowing that would save me time and you the aggravation and waste of time to find something I should be able to.

Needless to say I am very grateful for your assistance and leading me down the right path. Have a great summer!

9 years 4 months ago
Licenses:

Hi, Kevin.

Great to hear you've managed to solve this one :)
When inspecting site with FireBug or inspector built in Chrome or Opera, you have tab called "Console".
Click on it and it will display site errors.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Kevin Morrison
9 years 4 months ago
Licenses:
JomSocial Expired

Great information, I will work to learn this because it is very valuable in situations like this. Do I need to do anything to this post (mark it solved or?)?

9 years 4 months ago
Licenses:

Hi, Kevin.

No, I'll just close it ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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