Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated

Video Tutorials are Extra?

9 years 4 months ago
Licenses:
JomSocial Expired

I purchased Guru Pro and while it is slick to have the links to videos in the different areas of the admin, unfortunately there is no control to make the video bigger and the size is so small it is very difficult to make out the elements being described. I tried clicking Ctrl and space and mouse wheel to enlarge but I can only go so high until the video pushes off the bottom of the screen and is then totally unuseful. I am not sure why after paying for pro I have to turn around and fork out another $40 if I want the privilege to watch tutorial videos for what I purchased? For which I am not going to do that and will do it the hard way, but it seems only fair I should get the same amount of time on the videos as I have active subscription for.

9 years 4 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Kevin,

Thank you for contacting us, our Guru developer will take a look on this as soon as possible :)

cheers!

9 years 4 months ago
Licenses:

Hi, Kevin.

Thank you for contacting us.
I need to see that issue, please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let me know that you provided credentials by posting in the same thread.

As for Guru tutorial course - no, you don't have to pay for it. As you won Guru Pro licenses, course is free for you. Just register here: learn.ijoomla.com and post your username here. I'll add you to a course ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW