I ordered your 2.4 product back on 11/20/2011
Order reference for azrul.com #: 62295794
I see my account is still active but no history on my order
What is the cost to upgrade
I apologize for delay - I was off the office at Monday.
You're right, there is no trace of your old purchase in our billing system.
But was able to check our older records :)
I think that the best option will be if you purchase new license and I'll provide you with discount coupon so you'll pay $99 (the same amount as renewal fee).
Do you agree? :)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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I've sent you an email with discount coupon.
I used [email protected] email related with your current account.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
This process has taken so ridiculously long I had forgotten about it. I have yet to received a reply to this post, and so I came back to complain about it. Then I seen that you sent an email. I can not find it in SPAM but this gets purged every 3 days so it may have been missed. I also never received the notification email about your post above but had prior to this last post.
No worries - coupon is still waiting for you ;)
This time I send it via JomSocial PM.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
