I do not develop. I am interested in JomSocial to create a community.
I would like to know please:
- Is it possible to have a French support?
- Is it possible to know the function or 35 differents modules and plugins for JomSocial Addons you offer?
- By purchasing the supercharged license, can you help me set the operating JomSocial so that it meets the needs of my community?
Thank you for contacting us and interesting in JomSocial.
1. No, I'm sorry but we provide support only in English. There are rare situations when we meet users that speak the same native language as we so we could provide some additional support via PM (unfortunately no French native speakers among us). But on forum we support ONLY in English.
3. Yes, we could help you but only by advising and giving tips... answering your questions... generally provide remote support. Our support doesn't cover managing, setting, adjusting users sites. All site building activity is at user side - we could help in case of issues, errors or bugs.
I hope that my answers are helpful ;)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Thanks for your quick reply,
But can you tell me please, if realy I need taht your support cover managing, setting, adjusting users sites, how can we do?
Sincerely.
I apologize for delay - I was on holidays.
Well, this depends from you if you need our support. You or your developers may be skilled enough to solve all issues by them self :)
But I can tel that each customer contact us at least twice ^^.
JomSocial is complex extension and not all things may seem to be clear enough. So we're here to clarify things when needed ;)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
