Ok I have been a loyal customer for years and now I wanted to try the new version of Jomsocial 4. On my login and download page there is now 2 payment options. Once for the renewal of pro and the other is for a support license of 6 months or 1 year? You mean I have to pay separate for this now? It all adds up to $129.00 and the Professional version is $149.00?
Really? I cannot believe that my original copy was only $59.00 and served me well. I know much work has gone into the new project and maybe a list of new features however I truly think the price it steep and I am still confused on how you manage to ask for 2 different prices on my login profile page.
Lastly I never even received a coupon for the Memorial day special. The question remain to my point if, Do I want to continue with Jom social or use what I already have. I think the price just threw me for a loop!
Can you offer a existing customer a better renewal?
Thank you for contacting us.
I think that we have here a little misunderstanding :)
When you initially purchase JomSocial, you get active subscription for 6 months for $149.
Renewal is offered in two options:
- 6 months for $99 (what means a discount -33%)
OR
-12 months for $179 (what means discount -40%)
If you want to renew you just choose ONE of option above... not both of them (this dropdown doesn't even allow you to select both option). We value our existing customers and want to reward you for repeat business. Those discounts are applied automatically at the time of renewal... and are NOT limited in time like occasional promotion.
Memorial day coupon was for NEW purchases only anyway... Please, make sure that you subscribe to our newsletter or follow us on Facebook so you won't miss any new promotion.
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