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Can't access forum, paid for upgrade...need access

10 years 7 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Visitor
Licenses:

asked for upgrade to be changed from new package to upgrade existing package. Now can't log-in and can't get a user name/pass emailed to either emails I would have used.

www.jomsocial.com/forum/billing-issues/3...tead-of-another-year

Please help me get access!

10 years 7 months ago
Licenses:

Hi, Heather.

Ricardo already answered you suggesting three possible options here: www.jomsocial.com/forum/billing-issues/3...-another-year#155874

Just chose one.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Visitor
Licenses:

And that response would be GREAT to see, but I can't seem to log-into ...and I've asked for a password reset, but not getting an email.

Please help!

10 years 7 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Visitor
Licenses:

PLEASE HELP! I need to fix a site (user registration emails not triggering). and I can't access Jomsocial or get the latest downloads. PLEASE help me resolve this.

10 years 7 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Visitor
Licenses:

I have a charge to my paypal for JS, but still can't log-in. PLEASE help! I'm not getting any emails from JS when trying to recover user name/password.

I have checked spam.

10 years 7 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Visitor
Licenses:

THIS IS NOT RESOLVED. PLEASE HELP ME GET ACCESS SO THAT I CAN FIX A CLIENT SITE.

Moderators: Piotr Garasiński
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