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How to get my system to recognize the Pro upgrade

10 years 8 months ago
Licenses:
JomSocial Expired

I paid for the upgrade but do not understand how the licensing is to be registered or recognized in the application.

Can you please define?

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10 years 8 months ago
  • Dimas's Avatar
  • Dimas
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Hi Ross,

Please go to Joomla backend->components->iJoomla installer, change the lincese key and click upgrade or overrode. I hope it will help

If you need more help, please provide me the backend access

thank you

10 years 8 months ago
Licenses:
JomSocial Expired

I cannot find the iJoomla installer so I have established a User login for your access:

videoprofile.net/administrator

u: jomsocial
p: REMOVED

Please confirm and I can't tell if this post is private but obviously need this ticket and its thread to be private please.

10 years 8 months ago
  • Dimas's Avatar
  • Dimas
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Licenses:

Hi Ross,

Your backend access is not working, seems this is not super-user account, please you provide me the super user account

thank you

Attachments:
10 years 8 months ago
Licenses:
JomSocial Expired

sorry about that. adjustment made.
thanks so much for looking into this for me.

10 years 8 months ago
  • Dimas's Avatar
  • Dimas
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  • Thank you received: 0
Licenses:

hi Ross,

Please check again, the upgrading to 4.1.6 pro package already done.



cheers!

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Moderators: Piotr Garasiński
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