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Can't post support request

10 years 9 months ago
  • Allen's Avatar
    Topic Author
  • Allen
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  • Posts: 54
  • Thank you received: 4
Licenses:
JomSocial Active Socialize Expired

My license is good and I need support, but I don't have permission to make a support post in the forum. Can you please explain?

I'm disabled can you also e-mail me at This email address is being protected from spambots. You need JavaScript enabled to view it. to let me know you got this.

Thanks

Allen

10 years 9 months ago
Licenses:

Hi, Allen.

Thank you for reporting this.
I'll pass it to our forum developer.
I'll update you ASAP.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
Licenses:

Hi, Alan.

Could you try now?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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