Dear support team,

I just bought the JoomlaSocial Template and I don't have a download link in my account and also I didn't get a download link via eMail.

Please, can you give me a status of my purchase?

Thanks in advance
Jannis

Hi Jannis,

Sorry about the inconvenience. Could you let me know the transaction ID?

I'll investigate the issue.

Thanks for your patience.

Hi Ricardo,

thanks for your quick answer!

The transaction ID is: 51NHL5JWGHC7256

Best regards
Jannis

Hi Ricardo,

do you have any news of my request?

Thanks in advance
Jannis

Hi Ricardo,

hopefully your still alive and nothing happend to you or others in your company.
From my end it seems like a dead end!

Just want to inform you if it makes still sense:
Paypal gave me the information that the transfer is done and the money should be on your bank account.

Please can confirm and give me the download link that I can get my product after paying it.
If you are in danger, please let me know this also, I will help you out of this situation even I am not in Ubud.
Nevertheless, it would be great to read from you!

Cheers
Jannis

Hi Jannis,

Sorry about the delay. I missed this thread.

I couldn't find any Paypal transaction with that ID. Also I searched with your email address but I couldn't find anything. Could you confirm the transaction ID or the paypal account you used to purchase?

Thanks!

Hi Ricardo,

good to see you again :-)

I can give you the eMail adress for paypal: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you see the transaction?

Best regards
Jannis

Hi Jannis,

I found the transaction on Paypal. Not sure what happened, even when a transaction fails, we have a details stored on our database. But on this transaction it didn't happen. I added a few more months to your license because the inconvenience.

Thanks for your patience.

Best regards,

Dear Ricardo,

I am a little bit confused. First confusion is the support website to find something. My problem is that I just acivated the module "Community Toolbar for Socialize Template" and got on the frontend this message "This toolbar module requires JomSocial, please install it." on my website " www.my-worldcom.de ".
So I am asking myself if I bought the correct software. I want this software where I can build this one:
demo.jomsocial.com/891-nelson-peaden/profile.html

Is there an other chance to create a ticket without entering the whole stuff of my website and FTP data?

Sorry to create this kind of inconvenience.

Best Regards
Jannis

Hi Jannis,

I see what's you mean. Let me explain you a bit how our products works.

We have JomSocial PRO (or Standard) to build a social community section on your site similar to what you see here:
www.jomsocial.com/community

Then we have another product called Socialize (the one you bought). It's a template that allows you to improve how your social community looks. What you can do is to buy both products to get what you see in the link you sent me. In that case you could pay the difference to get this bundle:
www.jomsocial.com/products/products/4-di...-socialize-ebook/215

Or I could swap socialize template license to JomSocial PRO or Standard.

Let me know what you prefer to do.

Best regards,

PS. If you need to send personal or sensitive info you could send me a private message through our community. Anyway, from there I'm not able to offer technical support.

Hi Ricardo,

thank you very much for your explanation. NOW I understand your products and the way how they get togehter :-)

I would appreciate it if you can swap my licence to the JomSocial Standard license. With that social network I would like to start. After your switch I have to download the JomSocial Standard file in my download area, am I right?

Thanks for your support!
Jannis

Hi Jannis,

It's done. I sent you an email last week. Did you receive it?

Hi Ricardo,

I didn't get the email. Nevertheless I paid via Paypal (This email address is being protected from spambots. You need JavaScript enabled to view it.) 50$ and downloaded the Joomla Pro file.

I guess that was the plan, am I right?

Thanks for your support!
Jannis

Yes, everything is ok now.

Thanks!