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10 years 10 months ago
  • Colin's Avatar
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  • Colin
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JomSocial Expired

I disabled the auto stream refresh long ago, and that did not fix, the jomsocial login popup issue.

By the way I am not the least bit impressed that the last time I purchased the JS subscription I got a component, that does not work correctly, messes up our site causing us a loss of traffic. Could not be fixed in a whole year, and now I am told to buy it again to fix the problem.....

Is there a special on now, as I do not see the renewal discount, in my account...

Happy Holidays!!
Colin

10 years 10 months ago
Licenses:

HI, Colin.

Please, renew your license here: www.jomsocial.com/component/digistore/licenses
There you should be able to renew with discount: i.imgur.com/yotkny3.png

As fotr your issue... it may be caused by many things.
We'll handle that after subscription renewal ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Colin's Avatar
    Topic Author
  • Colin
  • Offline
  • Fresh Boarder
  • Posts: 11
  • Thank you received: 3
Licenses:
JomSocial Expired

Is there no way to just turn off the popup?

10 years 10 months ago
Licenses:

Hi, Colin.

It's not easy - there is no switch for it. You'll need to do core hacks... what is not recommended.
Anyway, you still need to renew your license.
We only know that you have issue wot your site - nothing more.
if you want us to check it, fix it - you need to have active subscription.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Colin's Avatar
    Topic Author
  • Colin
  • Offline
  • Fresh Boarder
  • Posts: 11
  • Thank you received: 3
Licenses:
JomSocial Expired

I have renewed my subscription to get this popup issue resolved.
I am still having the problem with the new version of JS
I will be very grateful when it is fixed.

Thank you
C

10 years 9 months ago
Licenses:

Hi, Colin.

Please open new thread about your "pop up issue" or continue previously reported.
Make sure you're using latest version of JomSocial.
This thread is related with pre-renewal question and it was solved.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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