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I can't access my activated account ajaykhan

10 years 10 months ago
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hi, i have been blocked after buying $99 standard

may i know why ? this is totally disgusting

what's wrong with me

please fix it soon

10 years 10 months ago
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HI, Ajay.

User "ajayahmed" that uses email "ajaykhan29999@..." is not blocked.
Also doesn't hold any license.

Is there other account you're referring to?
When did you bought our product?
Could you send me invoice at michael [at] ijoomla.com?

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10 years 10 months ago
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how can i send? i can't access my account ajaykhan

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

and i have recently open an account named ajayahmed as i can't access my older account

please fix it

see it my mail

Attachment aa.jpg not found



Attachment aa.jpg not found

Attachments:
10 years 10 months ago
Licenses:

HI.

Yes, your account was disabled... and purchase was refunded: i.prntscr.com/743edbb250e04a62a40a030e3dce7c80.png
I assign Billing Department staff to your thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
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Hi Ajay, sorry about the inconvenience. There was a problem with your order. Could you let me know what's the paypal transaction ID?

Thanks!

10 years 10 months ago
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hey you have fallen me in problem , i had made my payment from others whom i have already given him money for this purchase

so why are you refunded without knocking me.

this is totally ruined

what should i do and what is the reason you fall me in problem without saying single word ?

10 years 10 months ago
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at least this community should knock once

10 years 10 months ago
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Hi Ajay,

The transaction has been reported to Paypal as unauthorized. Paypal team put it under investigation and they suggested us to cancel the order since the Paypal owner reported a problem with that account. If you're not the Paypal account owner contact him to know why he reported that transaction opening a Paypal dispute.

If it was a mistake you could order the product again but be sure to now open a dispute this time.

Best regards,

10 years 10 months ago
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thanks for the information

i think the owner whom i gave money to pay is trying to cheat me.

I am also seeing him why he reported back to the paypal.

by the way the payment 100% refunded to his account? can you show me proof if possible so that i can show him?

10 years 10 months ago
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Hi Ajay,

I'm attaching you a snapshot of that transaction. Sensitive info is hidden.

Best regards,

Attachment ajaykhan_transaction.jpg not found

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Moderators: Piotr Garasiński
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