Hello, we purchased last year Jomsocial, after one year some features does not work, (we can not edit members profiles), we don’t want to buy a new version, this one we purchaded should be work, please give me a solution.

Best regards

André

Hi André,

I think you have conflict with 3rd party template or maybe your Joomla already upgraded.

If you wanna continue the support, please renewal the subscription first.

Best regards!

Hi Dimas
My name is Jorge Umana. I'm writing on behalf of Andre Kublik, who contacted you yesterday with a question. The problem as I see it is not template related. Can you please help us?
In JomSocial I have an Administrator profile. Yesterday I wanted to change some information of my own profile via the administrator interface. I went to the Monitor Member section on JomSocial, found my user I clicked over my username to edit it. I changed the information but when I clicked on the SAVE button, no action was performed. I tried then to click the SAVE & CLOSE button but again, noting happened. Only when I clicked the CANCEL button did the system answered (but obviously the changes I made were not saved).
I remembered that, having an administrator profile, I changed some profile information via the user interface, some time ago. So I browsed to the user interface, logged in, found my profile and looked for the EDIT link. I couldn't find it. It's no longer between the options.
Please advice me on what to do. I need to change profile information at least once a week (not only on my profile, but on other member profiles as well)